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  2. FAQ

FAQ

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  • Community Guidelines and Terms of Service
  • I bought coins, so why didn’t I get them?
  • I opened a pack, pouch, or box, so why didn’t I get anything?
  • Why is my coin balance is negative?
  • Can I have multiple accounts?
  • Can I sell my account or collection?
  • I got a new device and it says that my account is already registered to another device. Does that mean I’m locked out of my account?
  • Can I log out or delete my account?
  • Can I change my birthday in the app?
  • Can I have multiple accounts on my device?
  • I earned coins through Fyber but didn't get my reward
  • The Basics
  • How do I reset my password?
  • I can't comment or sell. What happened?
  • Can I change my username in the app?
  • How do I change my profile picture?
  • The packs say “Limit Reached”. What does that mean? Does it reset?
  • My cards/stickers aren’t showing up. Where’d they go?
  • I bought coins but they’re not showing up.