FAQ
- Community Guidelines and Terms of Service
- I bought coins, so why didn’t I get them?
- I opened a pack, pouch, or box, so why didn’t I get anything?
- Why is my coin balance is negative?
- Can I have multiple accounts?
- Can I sell my account or collection?
- I got a new device and it says that my account is already registered to another device. Does that mean I’m locked out of my account?
- Can I log out or delete my account?
- Can I change my birthday in the app?
- Can I have multiple accounts on my device?
- I earned coins through Tapjoy but didn't get my reward
- The Basics
- How do I reset my password?
- I can't comment or trade. What happened?
- Can I change my username in the app?
- How do I change my profile picture?
- The packs say “Limit Reached”. What does that mean? Does it reset?
- My cards/stickers aren’t showing up. Where’d they go?
- I bought coins but they’re not showing up.