I can't comment or trade. What happened?

If this is a new problem, you’re probably suspended. Suspended users can still use the app, but not socially.

Most suspensions are temporary, but in some cases your suspension may be permanent, depending on the cause of suspension. Email us at support@myquidd.com to ask about the duration of your suspension.


If you’ve never been able to trade or comment, then you may not have verified your account. If you try to comment and the app prompts you to verify, you can choose to send another verification email to your email address. If you tap the verify button in that email you can start to comment and trade.

 

Have more questions? Submit a request

38 Comments

  • 3
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    Freshvideopickle

    Likely less than a day? I did nothing wrong and they suspended me for 3 days!!! This app clearly needs to work on customer service.

  • 3
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    Barbara Dambrosio1987

    I haven't been online in many days now and I try to do anything and get an improper credentials pop up. Seeing as I haven't been online, what could be a possible explanation for this?

  • 3
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    Freshvideopickle

    It is also a first "offense" even though i did nothing wrong! If it is likely less than a day, then why am i suspended for 3?! Quidd is a liar and i might delete if they keep lying and falsely accusing!!!

    Edited by Freshvideopickle
  • 3
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    Surein

     

    It's a shame quidd never got back to my request/ticket, but if anyone is having "Invalid Credentials" error, you MIGHT need to log out, and sign back in, ONLY if you signed up with facebook!

    Edited by Surein
  • 3
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    Jakestrong1997

    Yeah I was suspended for I don't know what reason. They unblocked me after 4 days, so hopefully it is roughly the same for you. Made me absolutely furious! Even worse that they never replied to emails asking what was going on.

  • 3
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    Jakestrong1997

    I was also suspended for the first time for obviously being reported by someone? It says now been a few days and I am still suspended. I'm really mad as I've spent a little bit of money on this game and would continue to do so if unblocked. Otherwise I will be deleting the app. It states that if it's the first ban it will be a brief period, likely less than a day? I don't understand. They also never respond to emails! Please help me out.

  • 3
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    Clawsattacks420

    Yea they don't care to to respond but owell this type of thing will get them a lot of 1 star in app store and others will see how they don't care about us just our moneys but the app is cool but just sad that the staff don't even bother to fix this it's bad enough the tapjoy never works

  • 3
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    Clawsattacks420

    It keeps saying invalid credentials and will not let me log in and quidd will not respond please help I'm confused do I need a update

  • 2
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    Kingwezl40

    I am having issues also. If you are suspended, do they notify you or just suspend you?

    I submitted an inquiry and Quidd told me I must have accidentally created a new account. I have not heard back from them.

  • 2
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    Rainielle Mayo

    Me and my brother are suspended from quidd. I sent an email and they responded. They said that our accounts have been permanently suspended due to violating their terms of service. They said that the first offense will result in a temporary suspension but we were suspended permanently out of the blue. And we don't even know what term of service we violated

  • 2
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    Jakestrong1997

    So true! They really need to work on their customer care base... I've gotten a couple of friends into this game and I've told them about it and they're not happy at all with the situation either! It really is an awesome app but they really only do care about the money it seems...

  • 1
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    Moises

    I have been banned like for a month help

  • 1
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    MrDoge

    I got suspended as my brother was disrespecting people on the posts so then I tried to explain to Quidd Meghan but she wouldn't listen. She only responded twice but those replies were just about the TOS not helping the situation. I'm really tired of this customer service since I've been suspended for over 3 weeks. The only kinda helpful thing she said was "You will be suspended for an unknown period of time. I'm suspended for commenting on posts (which I understand) Trading (Which is why I'm about to quit Quidd) And making showcases (WHY SHOWCASES??) I'm really upset about this but the worst part is it wasn't my fault.

  • 1
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    Random User

    "This state is temporary and will only last a brief period, likely less than one day" Funny cause from what i remember it wasn't a day more like a whole week... and this was my first suspension so i did believe what you guys said but you basically lied to me and you also haven't responde to any of my emails =/

  • 1
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    DarkCult

    I'm not banned, but I can't login anymore on my iPhone. My iPad is fine.

    iPhone app  goes to facebook to authorize account and after that Quidd  asks for login again. And again. This is annoying!

  • 1
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    Maddyduvall

    I was wrongfully suspended. I was reported because people assumed that the raffle I was doing was a scam because the grand prize was a deathclaw. However, because people assumed I was scamming, I now cannot give the prize away as promised, making me look like a liar and a scammer when it is not at all my fault. Please remove my suspension.

  • 1
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    Erinbendoris1234

    I got suspended and over 2 days later I'm still banned

  • 1
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    Connorb2102

    I was returning from my work break when it says I was banned from trading and "this user is suspended". As of now it's been 3 days since and still no word from devs or any updates to my profile. Really annoyed since I spent around £10 just before this once sent happened

  • 0
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    Anna Faillace

    Let me tell you a story. On the post that said Quidd bank... there was a argument, I asked what was going on and apperantly it was about Quidd trying to get our money with holo cards and everyone was upset. So this whole conversation happened and Im in elementary school so I sometimes mis say things which I shouldnt do so now everyone turned against me! I gave away most of my cards and quit Quidd saying Im upset. I even have a picture of me crying! I went back on 3 months later, my chat with friends was filled saying, "Are you OK?" I regret everything. If it wasent for me, I would have stil had all my stickers and cards. I was afaraid people would report me and bully me... check it @iiShootingStar

  • 0
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    jokesmixing

    Please send all of your grievances to Sequoia, they are Quidd's financial investments partner. If they pull the plug on this scam of a company's money, then Quidd goes out of business like they should've last year.
    They will continue to rob & ban people while acting like they are tough guys over email (If they can bother to respond)... They need to be shut down.

  • 0
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    Damon Chrunik

    I have been suspended they have never told me how long and I need to know I emailed they said they will look into it and I can't any of the quidd moderators so I can't ask them

  • 0
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    robbthethird

    Anyone know of a place outside of quidd these wrongful suspensions can be discussed.

  • 0
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    freddie kruger

    It says my credentials are wrong what the heck

  • 0
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    freddie kruger

    It says to verify my account how do I do that

  • 0
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    Gingerpink

    Please unsuspend me. Was it my joke about boycotting or the tapjoy coin thing? please.. I need to trade and stuff quidd help bruh my user is gingerpink help :(

  • 0
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    Alexandre Veloso

    I HAVE BEEN SUSPENDED FOR AT LEAST A WEEK

  • 0
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    Dottie

    I want To delete this

  • 0
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    Fabiola Terrón

    I haven't been able to log into my account for two months, I've emailed them, filed for requests, changed my password multiple times and nothing has worked nor have I received an answer. 

  • 0
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    Julian Ellsworth

    Update: oh but this shit game lets me watch ads but nothing else

  • 0
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    Leni Hogan

    hi would anybody be nice enough to help me get started on quidd?

     

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